Get in Touch With Us
Thank you for stopping by. Whether you have spotted something that needs fixing, want to ask a question, or simply wish to share your thoughts, we are glad to hear from you. Every message is read by a real person, and we do our best to give each one the attention it deserves.
The Best Way to Reach Us
Email is the quickest and most reliable way to contact our team. Please write to us at info@chesterartcentre.co.uk. We aim to reply within two to three working days. At busier times it may take a little longer, but we will not forget about you.
What You Can Write to Us About
To help us point your message in the right direction, here are some of the things people usually contact us about:
- Corrections: if you think a detail on one of our pages is out of date or wrong, tell us which page and what you noticed.
- General questions: if something on the site is unclear, we are happy to explain it in plainer terms.
- Feedback: ideas for new topics, or comments on how easy the site is to use, are always welcome.
- Partnership or media enquiries: please include your name, organisation and a short summary of what you have in mind.
Tips for a Faster Reply
A clear subject line makes a big difference. Something like "Possible error on the payments page" helps far more than "Question". If your message is about a particular page, including the web address saves us time. Screenshots are useful too, but please do not send passwords, bank details or other sensitive personal information by email.
What We Cannot Help With
We are an independent information website. We are not able to manage accounts, process payments or settle disputes on behalf of any third party. If you have a problem with an outside service, the quickest route is usually to contact that service directly. We are still happy to hear about your experience, as it may help us improve our pages for other readers.
How We Handle Your Details
When you email us, we only use your details to reply to you and to keep a record of our conversation. We never sell your information. You can read more about how we store and protect personal data in our Privacy Policy. For the rules that apply to using this website, including how our content may be shared, please see our Terms of Use.
A Quick Note on Wellbeing
If you are writing to us because you feel worried or overwhelmed, please know that free, confidential support services are available around the clock. Reaching out to someone you trust is always a good first step.
We look forward to hearing from you.